How do I Return Shoes to Zappos Without a Receipt?

Returning items purchased online, especially shoes, can be a hassle. Some merchants have a strict return policy, requiring you return an item within a given amount of time, in pristine condition, with the receipt. Also, it's not uncommon for an online store to make you foot the bill for the shipping costs. Luckily, when you purchase shoes from Zappos they make returning shoes as stress-free as possible. Zappos will allow you to return any item within a year of purchase in original condition, and will even refund the cost of shipping.

Instructions

Log into your account on the Zappos website by navigating to "My Account" at the top-right of the page. After you log in, you will see a list of previous purchases with order numbers.

Select the order number of the item you wish to return and click "Return Checked Items".

Select your refund type. For instance, you may want to receive a store credit to purchase additional footwear. Or you can ask for a credit on your credit card.

Click "Return Items". Zappos will email a return label.

Print the return label.

Pack the items in their original packaging and attach the return label to the box. Be sure the item is in the same condition in which it was received.

Your account will be credited within 72 hours of receipt of your return. Credit-card transactions may take some time to clear.

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